We will do our best to get your shipment out within 1-3 business days. Most orders go out same day. As far as returns, why would you want to? Well if you do, you pay the shipping costs back to us, as well as a 15% restocking fee on exchanges or returns. If a unit is broken, and we cannot resolve the issue remotely, then you ship us the defective part on your dime, and we ship you back a working one on us.